Terms and Conditions

These Terms and Conditions (“Terms,” “Agreement”) constitute a legally binding agreement between you (“you,” “user,” “client,” or “property owner”) and Property Tax Advocates Inc. (“we,” “us,” “our,” or the “Company”). These Terms govern your access to and use of our website, forms, content, and any services offered by the Company.

By accessing, browsing, or using our website — including submitting a free case review, filling out a contact form, subscribing to communications, or entering into a client relationship — you agree to be bound by these Terms. If you do not agree to all of these Terms, you must not use our website or services.

These Terms apply in addition to, and do not replace, any separate written Client Engagement Agreement, retainer agreement, or contingency fee agreement that you may sign with us. If there is a conflict between these Terms and a signed Client Engagement Agreement, the signed Client Engagement Agreement will control as it relates to the specific representation.

For the purposes of these Terms:

• “Website” means the website located at the propertytaxadvocates.com domain and any related subdomains, pages, forms, or content owned or operated by the Company.
• “Services” means property tax appeal consulting, assessment review, comparable sales analysis, appeal filing, Michigan Tax Tribunal representation, settlement negotiation, and related support services.
• “Client Engagement Agreement” means the separate signed agreement governing a specific client representation, including fee terms, scope of services, and obligations.
• “User Content” means any information, documents, or materials you submit to us via the website, email, or other channels.
• “No-Win, No-Fee” means our standard fee model, under which no professional fee is owed to us if we do not reduce the assessed value or property tax liability for the property covered by a Client Engagement Agreement, subject to the terms of that agreement.
• “Michigan Tax Tribunal” means the state administrative tribunal that hears property tax assessment appeals in Michigan.

Our website and services are intended for individuals who are at least 18 years of age and who are legally authorized to act on behalf of a property or to bind the entity they represent. By using the website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into this Agreement.

If you are using the website or submitting information on behalf of a business, partnership, limited liability company, trust, estate, or other entity, you represent and warrant that you are authorized to bind that entity to these Terms and that the entity will honor all obligations hereunder.

You are not required to create a user account to use the public portions of the website. If we provide you with a secure client portal or account in the future, you agree to maintain the confidentiality of your login credentials and to notify us immediately of any unauthorized use or suspected security breach.

Property Tax Advocates Inc. provides property tax appeal and consulting services for Michigan property owners. Our services may include, but are not limited to:

• Reviewing and analyzing property tax assessments and notices;
• Researching comparable sales, market data, and valuation evidence;
• Preparing and filing informal and formal assessment appeals with local boards of review;
• Representing property owners before the Michigan Tax Tribunal;
• Negotiating settlements with assessors, county officials, and opposing counsel;
• Providing written and verbal advice regarding property tax matters;
• Assisting with evidence preparation, hearing strategy, and post-decision follow-up.

The specific services we provide to you will be described in a Client Engagement Agreement. Nothing on this website creates an attorney-client, accountant-client, or appraiser-client relationship unless and until a separate written agreement is signed.

We reserve the right to decline any engagement, case, or prospective client in our sole discretion, including cases where the facts, timeline, jurisdiction, or other circumstances are not appropriate for our services.

Use of this website alone does not create a client relationship. A client relationship is formed only when all of the following have occurred:

• We have reviewed your inquiry and determined that we can assist you;
• We have provided you with a Client Engagement Agreement or similar written agreement;
• You have signed and returned the agreement to us; and
• We have accepted the agreement and confirmed the engagement in writing.

Until a Client Engagement Agreement is fully executed, no confidential information shared by you is protected by attorney-client privilege or work-product doctrine (unless an exception applies under applicable law). We encourage you to avoid sharing highly sensitive or privileged information until the engagement is confirmed.

The Client Engagement Agreement will contain the specific scope of services, deadlines, fee structure, property description, parties, and any special terms. It will control over any general language on this website to the extent of any conflict.

The results of property tax appeals are inherently uncertain. Outcomes depend on factors beyond our control, including but not limited to:

• Local assessor discretion and valuation methodology;
• Board of review decisions and hearing practices;
• Michigan Tax Tribunal rulings and judicial discretion;
• The quality, completeness, and timeliness of evidence and documentation provided by you;
• Market conditions, comparable sales, and appraisal opinions;
• Statutory deadlines, filing requirements, and procedural rules.

We do not guarantee, warrant, or promise any specific outcome, reduction in assessed value, refund amount, or tax savings. Any examples, testimonials, case studies, or “potential savings” estimates displayed on the website are for illustrative purposes only and do not represent a guarantee, typical result, or prediction of your outcome.

You acknowledge that any estimate of potential savings provided by our website forms, calculators, or representatives is a preliminary, non-binding approximation based on limited information and may differ materially from the actual result of your appeal.

7.1 Standard Fee Model

Unless otherwise stated in a Client Engagement Agreement, our services are provided on a contingency or success-based fee basis commonly described as “No-Win, No-Fee.” This means that if we do not succeed in reducing your property’s assessed value or tax liability for the period covered by the agreement, you will not owe us a professional fee for those services.

If we do succeed, our fee will be calculated as a percentage of the tax savings or assessment reduction actually achieved, as specified in your Client Engagement Agreement. The exact percentage, calculation method, and any minimum or maximum fee will be set forth in writing before you engage us.

7.2 Government Costs and Third-Party Fees

You may be responsible for certain costs associated with your appeal, including filing fees, appraisal fees, expert witness fees, courier fees, transcript costs, and other out-of-pocket expenses. These costs will be described in your Client Engagement Agreement. We do not charge hidden hourly fees without your prior written consent.

7.3 Payment Terms

Fees are due as specified in the Client Engagement Agreement, typically after the successful conclusion of your appeal or after receipt of a refund, tax bill adjustment, or settlement payment. We accept payment by check, ACH, credit or debit card, or other methods we may make available.

Late payments may be subject to interest, collection costs, or other remedies available under law and the Client Engagement Agreement. You agree that all amounts paid are non-refundable except as required by law or as expressly provided in your Client Engagement Agreement.

7.4 Refund Policy

Because our services are generally provided on a contingency basis, no professional fee is charged unless we produce a successful result. Therefore, no refund of professional fees is owed when no fee has been paid. If you have paid a filing fee, cost deposit, or other out-of-pocket expense that is not actually used for your matter, we will refund the unused portion, less any processing or administrative costs permitted by law.

To receive the full benefit of our services and to comply with these Terms, you agree to:

• Provide accurate, complete, and truthful information in all forms, communications, and documents;
• Promptly provide all documents, notices, photographs, and evidence we request related to your appeal;
• Notify us of any deadlines, hearings, or correspondence you receive from an assessor, board, or tribunal;
• Respond to our requests within a reasonable time so that we can meet deadlines and preserve your rights;
• Inform us immediately of any change in ownership, address, contact information, or legal status;
• Not conceal or misrepresent material facts that could affect your appeal or our ability to represent you;
• Comply with all applicable laws, tribunal rules, and ethical obligations during the engagement.

Failure to meet these obligations may delay, compromise, or terminate your appeal. We are not liable for any adverse outcome resulting from your failure to provide timely, accurate, or complete information or documentation.

In connection with your use of the website, you agree not to:

• Use the website for any unlawful purpose or in violation of any applicable law or regulation;
• Submit false, fraudulent, or misleading information to us or any third party;
• Impersonate another person or misrepresent your affiliation with any entity;
• Interfere with or disrupt the website, its servers, networks, or security features;
• Use any automated means, including bots, scrapers, or crawlers, to access or monitor the website without our written consent;
• Attempt to gain unauthorized access to any portion of the website, other user accounts, or our systems;
• Reverse-engineer, decompile, or disassemble any part of the website or its underlying technology;
• Upload or transmit viruses, malware, or other harmful code;
• Harvest, collect, or store personal information about other users without authorization;
• Reproduce, duplicate, copy, sell, resell, or exploit the website for commercial purposes without our written permission.

We reserve the right to investigate and take appropriate legal action against anyone who violates these restrictions, including terminating access, reporting conduct to law enforcement, and pursuing civil remedies.

All content on the website, including text, graphics, logos, images, icons, videos, audio, software, code, and compilations of data (collectively, the “Content”), is owned by or licensed to Property Tax Advocates Inc. and is protected by copyright, trademark, trade dress, and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the website and Content for personal, non-commercial purposes. You may not:

• Copy, reproduce, distribute, or publicly display the Content without our prior written consent;
• Modify, translate, adapt, or create derivative works based on the Content;
• Remove, alter, or obscure any copyright, trademark, or proprietary notices;
• Use our trademarks, service marks, or logos without our written permission.

Any feedback, suggestions, or ideas you provide to us may be used by us without restriction or compensation to you.

By submitting a contact form, free case review, or other inquiry, you consent to receive communications from us at the phone number, email address, or mailing address you provide. These communications may include phone calls, text messages, emails, and other messages regarding your inquiry, services, case status, and marketing information.

You represent that the contact information you provide is accurate and that you are authorized to receive communications at that number or address. Standard message and data rates may apply for text messages. You may opt out of marketing communications at any time by following the unsubscribe instructions in an email or by contacting us directly. Opting out of marketing communications does not affect non-marketing communications related to your case or account.

You acknowledge that email and text messaging are not secure methods of communication. If you send confidential or sensitive information via email or text, you do so at your own risk. We will use commercially reasonable efforts to protect your information, but we cannot guarantee the security of unsolicited transmissions.

We treat information you provide to us as confidential in accordance with our professional obligations, ethical rules, and applicable law. Once a Client Engagement Agreement is in effect, we will maintain the confidentiality of client information and use it only for purposes consistent with your representation, subject to the exceptions set forth in the engagement agreement and applicable law.

Information you submit before a Client Engagement Agreement is signed may not be protected by privilege or work-product doctrine. Please do not send highly confidential, privileged, or secret information through our website until we confirm the engagement in writing.

THE WEBSITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE.

WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, RELIABILITY, CURRENTNESS, OR USEFULNESS OF ANY CONTENT ON THE WEBSITE.

Information on the website is for general educational purposes only and does not constitute legal, tax, accounting, appraisal, or financial advice. You should consult with qualified professionals for advice tailored to your specific situation.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PROPERTY TAX ADVOCATES INC., ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, AND AFFILIATES WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, OR THE SERVICES, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, WILL NOT EXCEED THE GREATER OF (A) FIVE HUNDRED UNITED STATES DOLLARS ($500.00) OR (B) THE TOTAL AMOUNT PAID BY YOU TO US FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY. IF NO AMOUNT WAS PAID BY YOU TO US DURING THAT PERIOD, THE CAP SHALL BE FIVE HUNDRED UNITED STATES DOLLARS ($500.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages or liability, so the above limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless Property Tax Advocates Inc., its owners, officers, employees, agents, contractors, successors, and assigns from and against any and all claims, demands, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Your use of the website or services;
• Any User Content you submit or provide;
• Your violation of these Terms or any applicable law;
• Your violation of any third-party right, including intellectual property or privacy rights;
• Any act or omission by you in connection with your property tax appeal.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

16.1 Informal Resolution

We hope to resolve any concerns informally. If you have a dispute, please contact us first at the address or email below. We will make a good-faith effort to resolve the matter within 30 days of receiving your written notice.

16.2 Agreement to Arbitrate

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT OR DISPUTES RELATING TO INJUNCTIVE RELIEF FOR INTELLECTUAL PROPERTY VIOLATIONS, YOU AND PROPERTY TAX ADVOCATES INC. AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, OR THE SERVICES WILL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, RATHER THAN IN COURT.

The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, or by another mutually agreed arbitration provider. The arbitration will be conducted in English, in Okemos, Michigan, unless the parties agree otherwise.

The arbitrator will have authority to award the same damages and relief that a court could award, subject to the limitations in these Terms. The arbitrator’s decision will be final and binding on the parties and may be enforced in any court of competent jurisdiction.

YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND PROPERTY TAX ADVOCATES INC. ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING.

16.3 Small Claims Court Option

Notwithstanding the arbitration agreement above, either party may bring an individual action in small claims court in Michigan, provided that the dispute is within the court’s jurisdiction and the party seeks only the relief available in small claims court.

16.4 Arbitration Fees

Payment of all filing, administration, and arbitrator fees will be governed by the AAA rules. If you demonstrate financial hardship, we will consider a good-faith request to pay a portion of your arbitration fees.

ANY PROCEEDINGS TO RESOLVE A DISPUTE WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS. YOU AGREE NOT TO BRING OR PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING AGAINST PROPERTY TAX ADVOCATES INC.

Claims of more than one customer or user cannot be joined or consolidated in a single arbitration or court proceeding unless all parties agree in writing. The arbitrator has no authority to conduct a class, collective, or representative proceeding and may only award relief to the individual party bringing the claim.

If a court or arbitrator determines that the class action waiver is unenforceable for a particular dispute, then the arbitration agreement in Section 16 will not apply to that dispute, and the dispute must be resolved in a court of competent jurisdiction in Michigan, but it must still proceed only on an individual basis.

These Terms and any dispute arising out of or relating to them will be governed by and construed in accordance with the laws of the State of Michigan, without giving effect to any conflict-of-laws principles that would require the application of the law of another jurisdiction.

To the extent any dispute is permitted to be brought in court (such as small claims court or for injunctive relief), you consent to the exclusive jurisdiction of the state and federal courts located in Ingham County, Michigan, or the federal district court for the Western District of Michigan, and waive any objection to venue in such courts.

We may suspend or terminate your access to the website or services at any time, with or without cause, and with or without notice, for any reason, including if we believe you have violated these Terms.

Termination of website access does not automatically terminate an active Client Engagement Agreement. The Client Engagement Agreement will continue until it is terminated, completed, or expired in accordance with its terms. Provisions of these Terms that by their nature should survive termination will survive, including but not limited to intellectual property rights, disclaimers, limitation of liability, indemnification, arbitration, and governing law.

You may terminate your use of the website at any time by ceasing to access it. If you wish to terminate a Client Engagement Agreement, you must do so in writing in accordance with the terms of that agreement.

We respect the intellectual property rights of others. If you believe that any material on the website infringes your copyright, please send a written notice to our designated copyright agent at the contact address below with the following information:

• A physical or electronic signature of a person authorized to act on behalf of the copyright owner;
• Identification of the copyrighted work claimed to have been infringed;
• Identification of the material that is claimed to be infringing and its location on the website;
• Your contact information, including address, telephone number, and email address;
• A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law;
• A statement that the information in the notice is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

We reserve the right to remove allegedly infringing content and to terminate the accounts of repeat infringers.

The website may contain links to third-party websites, resources, or services, including government portals, county assessor websites, news outlets, and professional associations. These links are provided for your convenience and information only. We do not control, endorse, or assume responsibility for the content, privacy practices, or security of any third-party website or service.

Your use of third-party websites and services is subject to their respective terms and policies. We encourage you to review those terms before providing any personal information or using those services.

We are committed to making the website accessible to individuals with disabilities. We strive to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as a target. If you experience difficulty accessing any part of the website or have suggestions for improvement, please contact us at the email or phone number below.

Third-party content, embedded tools, or linked websites may not be under our control and may not meet the same accessibility standards. We are not responsible for the accessibility of third-party platforms.

23.1 Entire Agreement

These Terms, together with any Client Engagement Agreement, Privacy Policy, and other written agreements between you and us, constitute the entire agreement between you and Property Tax Advocates Inc. regarding the subject matter hereof and supersede all prior or contemporaneous agreements, understandings, and communications, whether written or oral.

23.2 Severability

If any provision of these Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect. If severance is not possible, the parties agree that the invalid provision will be enforced to the maximum extent permitted by law.

23.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision. Any waiver of any provision will be effective only if it is in writing and signed by an authorized representative of Property Tax Advocates Inc.

23.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.

23.5 Force Majeure

We will not be liable for any failure or delay in performing our obligations where the failure or delay results from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, government action, strikes, labor disputes, internet or telecommunications failures, pandemic, epidemic, or other events of force majeure.

23.6 Notices

Notices to us should be sent to the contact address or email below. Notices to you may be sent to the contact information you most recently provided to us. Notices sent by email will be deemed received on the date of transmission, provided the sender does not receive a delivery failure notice.

We may update or modify these Terms from time to time in our sole discretion. When we make material changes, we will update the “Last Updated” date at the top of this page. We may also provide notice by posting a prominent announcement on the website or by sending you an email.

Your continued use of the website or services after the effective date of any revised Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the website and services.

For material changes to the arbitration agreement, class action waiver, or fee terms, we will make a reasonable effort to provide advance notice. Continued use after such notice will be deemed acceptance.

If you have any questions, concerns, or comments about these Terms, please contact us:

Property Tax Advocates Inc.
Attn: Legal Department
2222 W Grand River Ave Ste A, Okemos, MI 48864

Email: privacy@propertytaxadvocates.com
Phone: (248) 607-0706

We will make reasonable efforts to respond to your inquiry promptly. For time-sensitive legal deadlines, please do not rely solely on email; contact us by phone and follow up in writing.